Shipping & Returns



SHIPPING

We can send your order anywhere in the world that USPS can ship to. All our items are packed for safe delivery. We ship all products by USPS Priority Mail for all 50 contiguous states unless otherwise directed. This usually takes between 2 to 3 working days depending on the delivery service in the destination area.

All international orders are shipped USPS International First Class (AIR MAIL). This usually takes between 1 to 4 weeks depending on your location and your customs service and mail service. See the USPS web site for more details on their estimated international shipping times.

We normally ship our products within fifteen business days. If we are unable to dispatch your order within that time frame, we will contact you via email and advise you of the expected shipping date.

** Please note: While I strive to cast and mail each order out as expeditiously as possible, orders can take fifteen (15) business days to fulfill, and in rare instances, up to a month, based on seasonal volume, re-molding requirements (i.e. worn-out molds) and supply chain delays (resin/rubber availability). Tankworkshop is a one-man shop at the moment, and RESIN casting is a very time-consuming,expensive and skilled production operation. I do not have a warehouse stocked with inventory waiting to ship – each order is cast by me as it comes in, in the order in which is was received. Quality is of paramount importance to me, so I take extra care to ensure each order is accurate and that each part is cast to my specifications (e.g. minimal to no air bubbles, etc.). I appreciate each and every order, so if you placed an order with me, please know that I am working diligently to fulfill it, and that you WILL receive it – I just ask for your patience.


Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

INSURANCE AND RETURNS POLICY

All orders are shipped WITHOUT being insured. If you'd like to insure your order please contact us for a quote before placing your order. All insurance rates are based on the USPS insurance quote via the USPS web site.

If an order has been insured by USPS and is not received or if an item is received and it is either damaged or faulty due to negligence of the USPS or your countries customs or mail service, a return claim MUST be filed with Tank Workshop within 5 days from date of shipping of goods for all U.S. placed and shipped orders. International orders are within 30 days of shipping date

Email details of your claim to: info@tankworkshop.com

The following options will then be made available if the order was insured:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made by check/M.O, the refund will be a check. If the item was purchased by PayPal, the PayPal account shall be credited).
 

THE PRODUCTS MUST BE RETURNED IN THE CONDITION THEY WERE RECEIVED BEFORE A REFUND WILL BE ISSUED. All RETURN SHIPPING COST WILL BE AT THE CUSTOMERS EXPENSE. ALL SHIPPING AND INSURANCE COSTS ARE NON-REFUNDABLE

If your order WAS NOT insured, Tank Workshop is not responsible for orders lost, stolen or damaged due to negligence of the USPS or your countries customs or mail service.

Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted.

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